Warranty Policy
Every reconditioned appliance sold by WA White Goods comes with our 90-day warranty, backed in full by the Australian Consumer Law. This policy explains exactly what is covered, how to make a claim, and your broader rights as a consumer that exist independently of any warranty we offer.
Your Rights Are Always ProtectedOur 90-day warranty is an additional benefit we provide on top of your rights under Australian Consumer Law. Nothing in this policy overrides, limits, or replaces those statutory rights. If you have a concern about a product, please contact us first — we are committed to resolving every issue fairly. Call +61 424 260 450 or email [email protected] Mon–Sun, 09:00 AM – 06:00 PM AWST.
About This Policy
This Warranty Policy is issued by Budget Whitegoods Pty Ltd, trading as WA White Goods, in relation to all reconditioned and second-hand appliances sold through our website wawhitegoods.com.au, our Welshpool showroom, by phone, or through any third-party platform including Google Shopping.
All of our products are sold as reconditioned or second-hand goods. We do not sell new appliances. Every product has been cleaned, tested, and graded before sale in accordance with our Reconditioning Process. The warranty provided under this policy applies to the product's functional performance — its ability to operate as described — not to cosmetic characteristics that are disclosed in the product's condition rating at the time of sale.
Business Details
Trading Name
WA White Goods
Legal Entity
Budget Whitegoods Pty Ltd
ABN
642 874 995
GST Registration
86 642 874 995
Address
Unit 4/125-129 Welshpool Road, Welshpool WA 6106
Business Hours
09:00 AM – 06:00 PM, Monday to Sunday (AWST)
Phone
Section 02 — The Statutory ACL Statement
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The fact that a product is sold as second-hand or reconditioned does not exclude or limit these guarantees — it is taken into account in determining what constitutes acceptable quality having regard to the disclosed condition and price of the goods.
Our 90-Day Warranty — What It Covers
WA White Goods provides a 90-day warranty on all reconditioned appliances sold, commencing from the date of delivery or collection by the customer (the Warranty Start Date). This warranty covers defects in the functional performance of the appliance that arise under normal domestic use conditions during the warranty period.
This warranty is provided in addition to, and does not limit, your rights under the Australian Consumer Law. It is designed to give you clear, accessible protection for functional failures that arise after purchase — beyond what is covered by your right to inspect at the time of delivery.
What Our 90-Day Warranty Covers
- Failure of the appliance's primary function during normal domestic use (e.g. washing machine no longer agitates or spins; refrigerator no longer maintains temperature; dryer no longer heats).
- Electrical faults that arise under normal use and are not caused by external factors (e.g. motor failure, control board failure, wiring fault not present at time of sale).
- Mechanical failures under normal use (e.g. drum bearing failure, pump failure, compressor failure).
- Failure of secondary functions that were confirmed as working at time of sale (e.g. timer, programme selector, child lock).
- Internal component failure not attributable to misuse, overloading, or external damage.
- Faults that, upon investigation, are found to have existed at the time of sale but were not detected during our reconditioning process.
- Failure of a repair carried out by WA White Goods prior to or as part of the reconditioning process.
- Cosmetic imperfections (scratches, dents, marks, discolouration) that were disclosed in the product's condition rating at time of sale.
- Damage caused by misuse, neglect, overloading beyond rated capacity, or use contrary to the manufacturer's instructions.
- Damage caused by improper installation by the customer or a third party not authorised by WA White Goods.
- Damage caused by external events including power surges, floods, fire, storms, pests, or other events outside normal domestic use.
- Consumable items subject to normal wear (e.g. light globes, rubber seals where wear is consistent with disclosed condition and normal use).
- Damage caused by repairs or modifications carried out by anyone other than WA White Goods or a repairer authorised by us in writing.
- Damage resulting from use of incorrect detergents, chemicals, or non-recommended cleaning products.
- Cosmetic deterioration consistent with normal ageing of a second-hand appliance.
Condition Rating Context: Our warranty covers functional failure — not cosmetic condition. Cosmetic characteristics (scratches, dents, surface marks) that were disclosed in the product's condition rating at the time of purchase are a known and accepted feature of the product as sold. If you have a concern about cosmetic condition that was not disclosed in the listing, this may constitute a misdescription under the ACL — contact us as soon as possible after delivery, as it will be assessed differently from a warranty claim.
What Is Not Covered — In Detail
We believe in being clear and upfront about the limits of our warranty. The following explains our exclusions in detail, including the reasoning behind each, so you understand exactly what to expect.
Exclusions Explained
- Misuse & Overloading: Our appliances are reconditioned for normal domestic use. Overloading a washing machine beyond its rated capacity, operating an appliance at voltages it is not rated for, or using an appliance for a commercial or institutional purpose it was not designed for will void warranty coverage for faults attributable to that misuse. Normal domestic use means use consistent with the appliance's intended purpose in a private household.
- Improper Installation: If an appliance is installed incorrectly by the customer or an unauthorised third party — for example, a washing machine connected to incorrect plumbing, or an oven connected to an incorrectly rated circuit — any damage resulting from that installation is not covered. We recommend that gas and hard-wired appliances are always installed by a licensed tradesperson.
- Power Surges & External Events: Damage caused by power surges, storm events, flooding, fire, or pest infestation is not covered by our warranty. We recommend that you use an appropriate surge protector for sensitive appliances, and that you check your home and contents insurance policy for coverage of these events.
- Unauthorised Repairs: If a third party (not authorised in writing by WA White Goods) attempts to repair the appliance during the warranty period and this repair causes further damage or makes the original fault unidentifiable, our warranty for the relevant fault may be affected. Please always contact us first before having an appliance repaired by anyone else during the warranty period.
- Normal Wear Items: Items that naturally wear over time — such as door seals on washing machines and refrigerators, rubber gaskets, and filters — are covered only where failure occurs significantly earlier than would be expected given the disclosed age and condition of the appliance. Normal gradual wear of these items over the 90-day period is not a warranty-covered fault.
- Grade E "Parts/Project" Appliances: Appliances sold under our Grade E condition rating are sold with fully disclosed functional limitations. While ACL consumer guarantees still apply (and electrical safety is always guaranteed), our express 90-day warranty for Grade E items covers only faults that are additional to and separate from those disclosed at the time of sale. The disclosed limitations of a Grade E item are not warranty-covered faults.
Important: Even where a fault falls outside the scope of our express 90-day warranty, your rights under the Australian Consumer Law may still apply. If you believe your ACL rights are engaged — for example, because a fault existed at the time of sale — please contact us and we will assess the situation in accordance with the ACL, separately from our warranty policy. Our warranty exclusions do not limit your statutory rights.
Warranty Periods by Product Type
Our standard warranty period is 90 days from the Warranty Start Date for all product categories. The Warranty Start Date is the date of delivery to your nominated address or the date of collection from our Welshpool premises — whichever occurs first.
Warranty Start Date
| Purchase Method | Warranty Start Date |
|---|---|
| Home Delivery | The date on which the appliance is delivered to your nominated delivery address and accepted by you or a person at the delivery address. |
| In-Store / Showroom Collection | The date on which you collect the appliance from our Welshpool premises. |
| Delayed Delivery (Customer Request) | Where delivery is delayed at your specific request, the Warranty Start Date is the date of actual delivery — not the date of purchase. We recommend not delaying delivery unnecessarily to preserve your warranty period. |
| Replacement Under Warranty | Where an appliance is replaced under warranty, the replacement appliance receives the remainder of the original 90-day warranty period from the original Warranty Start Date, or 30 days from the date of replacement — whichever is greater. |
Keep Your Receipt or Order Confirmation: To make a warranty claim, you will need to provide proof of purchase — your order confirmation email, tax invoice, or receipt. Please keep these documents for the full 90-day warranty period. If you cannot locate your proof of purchase, contact us — we maintain records of all transactions and can verify purchases through our internal system using your name, phone number, or address.
How to Make a Warranty Claim
Making a warranty claim with WA White Goods is straightforward. We have designed this process to be as simple and stress-free as possible. You do not need a lawyer or an expert assessment to begin — just contact us and we will guide you through the process.
Step-by-Step Claim Process
📞 Phone: +61 424 260 450 — Mon–Sun, 09:00 AM – 06:00 PM AWST
✉ Email: [email protected] — Subject: "Warranty Claim"
💬 Live Chat: Via our website during business hours
🏪 In Person: Unit 4/125-129 Welshpool Road, Welshpool WA 6106
• Your full name and contact phone number
• Your order number or proof of purchase
• The make, model, and serial number of the appliance
• A clear description of the fault — what is happening, when it started, and whether it is consistent or intermittent
• Photos or video of the fault if it is visible — this can significantly speed up our assessment process
Do Not Have the Appliance Repaired by a Third Party During the Warranty Period Without Our Written Consent: If you arrange a repair through a third party during the active 90-day warranty period without first notifying us and obtaining our written consent, we may be unable to assess the original fault and the warranty coverage for that fault may be affected. Please always contact us first — in most cases we can arrange a faster and more cost-effective remedy than an independent repair.
Warranty Assessment Process
When we receive a warranty claim, we assess it thoroughly and fairly. Our assessment process is designed to reach a decision quickly, accurately, and without placing an unreasonable burden on you as the claimant.
How We Assess Warranty Claims
- Remote Assessment First: Where possible, we assess warranty claims remotely using the information, photos, and videos you provide. Many common faults are identifiable from a clear description and photograph, which allows us to make a decision without requiring the appliance to be returned. This is the fastest pathway for straightforward claims.
- Collection for Physical Inspection: Where a remote assessment is not sufficient to determine the nature and cause of the fault — for example, where the fault is intermittent, complex, or disputed — we will arrange collection of the appliance for a physical inspection at our Welshpool workshop. We arrange and pay for collection. The appliance is typically assessed within 3–5 business days of arrival at our workshop.
- Independent Assessment: For complex technical disputes, we may engage an independent qualified technician to assess the appliance. You also have the right to obtain an independent assessment at any time, and we will give full weight to independent technical findings in our assessment process.
- Burden of Proof — First 30 Days: Under the ACL, where a failure becomes apparent within the first 30 days of purchase, it is presumed to have existed at the time of sale unless WA White Goods can demonstrate otherwise. We apply this presumption in our assessment process — claims arising within the first 30 days are given the benefit of the doubt.
- Burden of Proof — After 30 Days: For claims arising after the first 30 days, we assess the nature of the fault and its most likely cause on the balance of probabilities, considering all available evidence. We aim for a fair outcome in every case.
What We Consider in Our Assessment
| Factor Considered | Why It Matters |
|---|---|
| Nature of the Fault | What has failed and how? Is it consistent with normal wear, manufacturing defect, a pre-existing fault, or external damage? |
| Reconditioning Records | What did our pre-sale testing reveal? What repairs were carried out? What was the test result for the relevant component? |
| Appliance Age & Condition Rating | What is the disclosed age and condition of the appliance? What is a reasonable expectation of durability given these factors? |
| Use Pattern | Was the appliance used in a manner consistent with its intended domestic purpose? Was it overloaded, used commercially, or used in a way that could contribute to the fault? |
| Time Since Purchase | How long after delivery did the fault occur? A fault arising on day 3 is treated very differently from one arising on day 88. |
| Evidence Provided | Photos, video, written description, and any independent technical assessment you have obtained all form part of the evidence we assess. |
Remedies Available Under Warranty
Where a warranty claim is upheld, WA White Goods will offer one or more of the following remedies. For minor failures, we will typically offer repair in the first instance. For major failures — or where a repair has already been attempted and failed — you have the right to choose between a replacement and a full refund under the ACL.
Your Right to Choose — Major Failures
For a major failure (see Section 9 for the definition), you have the right to choose your preferred remedy — not WA White Goods. We cannot insist on repairing an appliance that has suffered a major failure if you prefer a replacement or refund. We will present your options clearly and implement your chosen remedy promptly.
Store Credit Is Not a Substitute: WA White Goods will never offer store credit as a replacement for a cash refund in circumstances where you are legally entitled to a refund under the Australian Consumer Law. Store credit may be offered as an option — alongside a cash refund option — for minor failures where you prefer it, but it will never be the only option offered where a cash refund is legally required. If you are ever offered only store credit for a major failure, you have the right to insist on a cash refund.
Cost of Warranty Remedies
- Collection of the faulty appliance — arranged and paid for by WA White Goods.
- All parts and labour for warranty repairs — at no cost to you.
- Delivery of a replacement appliance — at no cost to you.
- Refund processing — at no cost to you. No restocking fees or administrative charges are deducted from warranty refunds.
Major vs Minor Failures — Your ACL Rights
The Australian Consumer Law distinguishes between major failures and minor failures of consumer guarantees. The distinction determines what remedies you are entitled to and — critically — who gets to choose the remedy. Understanding this distinction is important for knowing your rights.
Major Failure — Definition Under the ACL
Under section 260 of the Australian Consumer Law, a failure of the consumer guarantee of acceptable quality is a major failure if:
- A reasonable consumer who was fully aware of the nature and extent of the failure would not have acquired the goods — that is, the failure is so significant that a reasonable person would not have bought the appliance had they known about it.
- The goods depart significantly from their description — e.g. the appliance does not match the condition rating, specifications, or description in the product listing in a material way.
- The goods are substantially unfit for all purposes for which goods of that type are commonly supplied.
- The goods are not of acceptable quality because they are unsafe — i.e. they pose an electrical or mechanical safety risk.
- The goods cannot easily be repaired to make them acceptable quality.
- You choose the remedy — not us.
- You may choose a full refund of the purchase price to your original payment method.
- You may choose a replacement appliance of equivalent type and condition.
- You are entitled to compensation for any reasonably foreseeable loss or damage caused by the failure.
- We cannot insist on repair as the only remedy for a major failure.
- We cannot offer store credit in place of a cash refund without your consent.
- We may choose to repair the failure in the first instance — this is our right for minor failures.
- The repair must be completed within a reasonable time — we commit to completing minor warranty repairs within 10 business days wherever possible.
- If we cannot repair the failure within a reasonable time or at all, you are entitled to a replacement or refund.
- If a repair fails to fix the problem, or the same fault recurs, you may be entitled to treat the failure as a major failure at that point.
- You are entitled to compensation for reasonably foreseeable loss caused by the failure.
We Apply the ACL Honestly: WA White Goods will not attempt to characterise a major failure as a minor failure to avoid offering a refund or replacement. Where there is genuine uncertainty about whether a failure is major or minor, we will err on the side of the customer. If you believe we have incorrectly characterised your failure, you can request an internal review or contact Consumer Protection WA on 1300 30 40 54 for guidance.
Second-Hand Goods & the Australian Consumer Law
We want to be completely transparent about how the Australian Consumer Law applies to second-hand and reconditioned appliances — because there are some common misconceptions that can leave customers unsure of their rights.
Key Facts About ACL Rights for Second-Hand Goods
If You Are Unsure of Your Rights: Contact Consumer Protection WA on 1300 30 40 54 or visit www.commerce.wa.gov.au/consumer-protection for free, independent guidance on your rights as a consumer of second-hand goods. The ACCC website also has excellent resources at www.accc.gov.au.
Warranty for Online & Delivered Purchases
Customers who purchase online and receive their appliance by delivery have the same warranty rights as customers who purchase in store and collect in person. The following additional provisions apply to delivered purchases to ensure you are protected from the moment the appliance arrives.
Transit Damage — Separate from Warranty
Damage that occurs during delivery transit is not a warranty claim — it is a delivery claim, and it is handled differently. If your appliance arrives visibly damaged:
- Photograph the packaging and the appliance before and after unpacking. This evidence is critical.
- Do not dispose of the packaging until we have confirmed your delivery claim is resolved.
- Contact us within 48 hours of delivery at +61 424 260 450 or [email protected] with your photos and order number.
- For transit damage confirmed within 48 hours: we will arrange collection at our cost and provide a full replacement or full refund — your choice.
Initial Inspection on Delivery
When your appliance is delivered, we encourage you to:
- Inspect the appliance for any cosmetic damage that was not disclosed in the product listing before the delivery team leaves. If you notice undisclosed damage, note it on the delivery docket and contact us immediately.
- Test the appliance's basic function as soon as it is safely connected and set up. The sooner you identify any issue, the easier and faster it is to resolve.
- Contact us promptly if anything does not appear right — do not wait until the end of the warranty period to raise a concern that was present from delivery.
Consumer Guarantee Protection for Online Purchases: Under the Australian Consumer Law, your consumer guarantee rights are the same whether you purchase in store or online. The fact that you bought online and cannot inspect the appliance before delivery is taken into account — we have an obligation to ensure the appliance matches its online description accurately. If it does not, please contact us immediately after delivery.
Beyond the Warranty Period — Your ACL Rights Continue
Our 90-day express warranty is a minimum guarantee floor that we provide to all customers. It is not a ceiling on your rights. The Australian Consumer Law provides consumer guarantees that continue beyond any express warranty period — for as long as a reasonable person would expect the goods to remain functional given their type, disclosed condition, and price.
When ACL Rights May Apply After Our Warranty Expires
Even after the 90-day warranty period has ended, you may still have ACL rights if:
- A fault appears that a reasonable person would not expect in an appliance of that type, condition, and price — even after the warranty period. For example, a compressor failure in a refrigerator sold as "Very Good Condition (Grade B)" at day 95 may still raise ACL concerns, depending on the price paid and the disclosed age of the appliance.
- Evidence emerges that a fault existed at the time of sale but only manifested after the warranty period — for example, a latent defect in a wiring component that progressively deteriorated.
- A fault relates to a misdescription of the product that could not reasonably have been discovered by you before the warranty period expired.
The ACL does not set a fixed timeframe for consumer guarantees — it uses the concept of "reasonable" durability, which depends on the specific product, its disclosed condition, its price, and what a reasonable person would expect. We assess post-warranty ACL claims on their individual merits, fairly and without automatically dismissing them because the express warranty has expired.
Post-Warranty Claims: If you have a concern about an appliance after the 90-day warranty has expired, please contact us — we will assess your situation honestly and advise you of our view on whether the ACL may apply. If you disagree with our assessment, you have the right to seek an independent opinion from Consumer Protection WA (1300 30 40 54) or the ACCC (1300 302 502).
Warranty Claim Timeframes
We are committed to resolving warranty claims as promptly as possible. The following timeframes represent our service standards for each stage of the warranty claim process.
| Stage | Our Target Timeframe | Notes |
|---|---|---|
| Claim Acknowledgement | 2 Business Days | All warranty claims are acknowledged within 2 business days of receipt with a unique claim reference number. |
| Remote Assessment Decision | 3–5 Business Days | Where assessment can be completed remotely using photos/video and description. We aim to provide a decision within this period once all required information is received. |
| Collection Arranged (If Required) | Within 5 Business Days | Where physical inspection is required, we arrange collection within 5 business days of determining that collection is necessary. |
| Physical Inspection Completed | 3–5 Business Days After Arrival | Appliances received at our Welshpool workshop are assessed within 3–5 business days of arrival. |
| Minor Warranty Repair Completed | Within 10 Business Days | Straightforward repairs are targeted for completion within 10 business days of the appliance arriving at our workshop. |
| Replacement Delivered | Within 7 Business Days of Decision | Subject to availability of a comparable replacement appliance. We will advise promptly if a suitable replacement is not immediately available. |
| Refund Processed | 3–5 Business Days of Decision | Refunds are processed to the original payment method within 3–5 business days of the refund decision being confirmed. Bank processing times may add 2–5 additional business days. |
| Maximum Total Resolution Time | 20 Business Days | Our maximum target for resolving any warranty claim from initial contact to implementation of the remedy, except in cases involving independent expert assessment or formal legal dispute. |
We Will Always Keep You Informed: If resolving your warranty claim takes longer than the target timeframe — for example because a repair part must be sourced or a replacement appliance must be reconditioned — we will proactively contact you to explain the delay and confirm a revised expected resolution date. You will never be left wondering what is happening with your claim.
If We Cannot Resolve Your Warranty Claim
If you are not satisfied with our response to your warranty claim — whether because you disagree with our assessment, the remedy offered, or the timeframe in which it has been handled — you have clear options for escalation, both through us and through external bodies.
Internal Escalation
- Request a Management Review: Email [email protected] with subject line "Warranty Claim — Management Review Request". Your claim will be escalated to our senior management team for an independent internal review. Written response within 10 business days.
- Obtain an Independent Assessment: You have the right to obtain an independent technical assessment of the fault at any time. We will give full weight to a credible independent assessment in our review of your claim. You may be entitled to recover the cost of a reasonable independent assessment from us if it supports your claim — please discuss this with us when submitting the assessment.
External Escalation Bodies
Consumer Protection WA
The primary consumer protection authority in Western Australia. Offers free mediation, guidance, and formal dispute resolution for consumer complaints. Call 1300 30 40 54 or visit commerce.wa.gov.au/consumer-protection.
ACCC — Australian Competition & Consumer Commission
The national consumer law regulator. Can investigate and take action on ACL breaches. Call 1300 302 502 or visit accc.gov.au.
WA State Administrative Tribunal (SAT)
Provides formal, legally binding dispute resolution in WA. Can issue orders against traders for consumer protection matters. Visit sat.justice.wa.gov.au | Phone: (08) 9219 3111.
AFCA — Australian Financial Complaints Authority
For payment-related disputes involving credit cards, Afterpay, or other financial products connected to your purchase. Call 1800 931 678 or visit afca.org.au.
We Engage in Good Faith: WA White Goods commits to engaging in good faith with all warranty disputes, mediations, and formal proceedings. We do not ignore escalated complaints, refuse to participate in mediation, or take retaliatory action against customers who seek external assistance. If you decide to contact Consumer Protection WA or any other external body, we welcome the opportunity to participate in the resolution process.
Frequently Asked Questions
Does the 90-day warranty start from the date I ordered or the date I received the appliance?
The warranty starts from the date of delivery or collection — not the date of purchase. If there is a delay between ordering and delivery, your 90-day warranty begins on the day the appliance arrives at your address (or the day you collect it from our Welshpool premises).
I bought an appliance as Grade D — do I still get a warranty?
Yes. All appliances sold by WA White Goods — across all condition ratings — are covered by our 90-day warranty and by your ACL consumer guarantee rights. The condition rating describes the appliance's cosmetic state, not its expected functional performance. A Grade D appliance must still function correctly and safely. Cosmetic characteristics disclosed in the listing are not warranty-covered, but functional failures are, regardless of condition rating.
The fault appeared on day 91 — do I have any rights?
Yes, potentially. While our express 90-day warranty will have expired, your ACL consumer guarantee rights may still apply — particularly if a reasonable person would expect an appliance of that type, condition, and price to function for longer than 91 days. Contact us and we will assess the situation honestly in the context of the ACL. For guidance on your ACL rights, Consumer Protection WA (1300 30 40 54) can provide free advice.
Do I have to pay for postage or collection to make a warranty claim?
No. Where we need to collect the appliance for inspection or repair as part of a warranty claim, we arrange and pay for collection. You are not required to transport a large appliance to us yourself, nor are you required to pay freight costs for a valid warranty claim. All warranty remedies — repair, replacement, or refund — are provided at no cost to you.
I bought the appliance as a gift — can the recipient make a warranty claim?
Yes. Warranty rights apply to the person who possesses and uses the product — not solely the person who paid for it. If you purchased an appliance as a gift, the recipient can contact us directly with the original proof of purchase to make a warranty claim during the 90-day period.
Can I extend the warranty?
We do not currently offer paid extended warranty programmes. However, your ACL rights continue beyond our 90-day express warranty for as long as a reasonable person would expect the appliance to last given its type, disclosed condition, and price. You should also check whether your home and contents insurance provides cover for appliance breakdown.
What happens if you cannot repair the appliance and don't have a replacement?
If we cannot repair the appliance within a reasonable time and do not have a suitable replacement available, we will provide a full refund of the purchase price. We will never leave you without a resolution simply because a repair is delayed or a replacement is temporarily unavailable — a refund is always available as a last resort for valid warranty claims.
Is my Afterpay balance affected if I get a refund under warranty?
Yes — if you paid via Afterpay, a warranty refund will be applied to your Afterpay account, which will cancel remaining unpaid instalments and refund any instalments already paid. We process the refund from our end; Afterpay typically takes up to 10 business days to reflect this in your account. Contact Afterpay customer support at help.afterpay.com if you experience any delay.
Can the warranty be transferred if I sell the appliance?
Our express 90-day warranty attaches to the original purchaser and the original transaction. It is not automatically transferable to a subsequent owner. However, the ACL consumer guarantees (which run independently of our express warranty) may have some application in relation to the goods themselves — this is a complex area and we recommend the subsequent buyer seek independent advice if needed.
Can't Find the Answer You're Looking For? If you have a question about our warranty that is not answered above, please call us on +61 424 260 450 (Mon–Sun, 09:00 AM – 06:00 PM AWST) or email [email protected]. We are always happy to explain your rights and our obligations in plain language.
Contact Us & Related Policies
To make a warranty claim, ask a question about your rights, or raise a concern about a product you have purchased, contact us through any of the channels below. Our team is available seven days a week during business hours and is committed to providing a helpful, honest response to every query.
Related Policies — Your Complete Rights Framework
Refund Policy
Full details on returns, refunds, and your ACL rights after delivery — including processes for returning a faulty item and timeframes for refund processing.
Complaints & Dispute Resolution
How to raise a concern, what to expect from us, and your full escalation pathway if a warranty claim or complaint is not resolved to your satisfaction.
Product Condition Policy
Our five-tier condition rating system — what each grade means and how cosmetic condition relates to your warranty and ACL rights.
Reconditioning Process
How every appliance is cleaned, tested, repaired, and graded before it is listed for sale — including our electrical safety testing process.
Shipping Policy
Delivery zones, timeframes, fees, and what happens if your appliance is damaged in transit — distinct from a warranty claim.
Terms of Service
The full legal agreement governing all purchases made from WA White Goods, including the relationship between our express warranty and your ACL rights.
Statutory Consumer Guarantee Statement
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This statement applies to all goods sold by WA White Goods (Budget Whitegoods Pty Ltd, ABN 642 874 995) regardless of their condition rating, age, or price. Nothing in our Warranty Policy, Terms of Service, product listings, or any other document issued by WA White Goods limits, excludes, restricts, or modifies any consumer guarantee or remedy provided under the Australian Consumer Law.
Make a Warranty Claim — We're Here to Help
Our team is available seven days a week to assist with warranty claims, answer questions about your rights, and ensure your issue is resolved fairly and promptly. Please have your order number ready when you contact us.
