WA White Goods is a Western Australian-based online retailer specialising in quality reconditioned and second-hand white goods — including washing machines, dryers, refrigerators, freezers, dishwashers, and other household appliances. Our business is owned and operated by Budget Whitegoods Pty Ltd, a registered Australian company.

Business Details

All transactions are processed in Australian Dollars (AUD) and are subject to Australian Consumer Law. Our warehouse and operations are located in Welshpool, Western Australia, and we primarily serve customers across Perth and greater Western Australia, with selected delivery options available to other states.

By visiting, browsing, or making a purchase from wawhitegoods.com.au, you agree to be legally bound by these Terms of Service, along with our Privacy Policy, Refund Policy, Shipping Policy, Warranty Policy, and Payment Policy.

Who These Terms Apply To

• Any person who visits, uses, or browses the WA White Goods website.
• Any person who creates an account or registers on our website.
• Any person who places an order, purchases a product, or engages in any transaction through our store.
• Any person who contacts us through any communication channel, including phone, email, or live chat.

Continued Use

Your continued use of the website and our services following any updates or changes to these Terms of Service constitutes your ongoing acceptance of the revised terms. We recommend revisiting this page periodically to stay informed of any changes. The date at the top of this page will always reflect the most recent version.

WA White Goods specialises exclusively in reconditioned and second-hand household appliances. We do not sell brand-new appliances. Every product we sell has been previously used, inspected, thoroughly cleaned, and tested to ensure safe and functional operation before listing for sale. Full details of our reconditioning process are available on our Sustainability & Reconditioning Process page.

Product Condition Categories

All products listed on our website are assigned a condition rating to give you a clear and honest understanding of the item's state before you purchase. Our condition categories are described in full on our Product Condition Policy page.

Product Descriptions and Accuracy

• Product photographs are taken of the actual item for sale wherever possible.
• Cosmetic imperfections described in the product listing are indicative of the item's overall condition at the time of inspection.
• Technical specifications such as capacity, energy star rating, dimensions, and model number are sourced from the manufacturer's specifications and may have minor variances.
• If you require specific measurements or additional photographs before purchasing, please contact us prior to placing your order.

Stock Availability

Because we sell second-hand appliances, each item is typically available in a quantity of one. Stock levels are updated regularly; however, in the rare event that an item sells through another channel before your online order is processed, we will notify you immediately and offer a full refund or an alternative product of comparable value. We do not charge payment for items that are not available.

All prices displayed on the WA White Goods website are in Australian Dollars (AUD) and include the Goods and Services Tax (GST) at the current Australian rate of 10%, unless explicitly stated otherwise. Budget Whitegoods Pty Ltd is a GST-registered business (GST Registration: 86 642 874 995).

How Our Pricing Works

• The price displayed on the product page is the total product price inclusive of GST.
• Delivery and shipping fees, where applicable, are calculated separately at checkout based on your delivery location and selected delivery option.
• Any applicable pickup savings or promotional discounts will be applied and displayed at checkout prior to payment confirmation.
• A GST-inclusive tax invoice will be issued with every completed order and sent to your registered email address.

Pricing Accuracy and Errors

• We may cancel and refund orders placed at an incorrect price before the item has been dispatched.
• We will contact you to offer the item at the correct price, giving you the option to proceed or cancel at no cost to you.
• We may decline to honour any order placed at a clearly erroneous price that is significantly below the item's actual market value.

We will always notify you of a pricing error before any action is taken and will never charge your account for more than the agreed price displayed at checkout.

Price Changes

Prices may change from time to time without prior notice. The price you pay is the price confirmed at the time you complete your order and payment. Once an order is confirmed, the price will not change except in the case of a genuine pricing error as described above.

Placing an order through wawhitegoods.com.au is a straightforward process. Below we outline exactly what happens from the moment you add an item to your cart to the point your order is confirmed and processed.

Order Process

1. Browse our product catalogue and select the appliance you wish to purchase. Review the product condition, description, and images carefully before proceeding.
2. Add the item to your shopping cart and proceed to checkout. Enter your delivery details and review the total cost — including any delivery charges — before proceeding.
3. Select your preferred payment method and complete the payment process. Your payment is processed securely at this stage.
4. You will receive an automated Order Confirmation email at the address provided during checkout. This email confirms receipt of your order but does not constitute final acceptance by WA White Goods.
5. Our team will verify stock availability and process your order. Once confirmed and ready, you will receive a second Order Processing and Dispatch Confirmation email.
6. Your item will be dispatched for delivery or made available for collection, as per your selected option.

Order Cancellation by the Customer

If you wish to cancel your order after placing it, please contact us as soon as possible via phone at +61 424 260 450, by email at [email protected], or through our live chat during business hours (Monday to Sunday, 09:00 AM – 06:00 PM AWST). If the order has not yet been dispatched, we will cancel it and issue a full refund. If the item has already been dispatched, our standard Refund and Return Policy will apply.

Order Cancellation by WA White Goods

• The item is no longer available or has been sold through another channel prior to order processing.
• A genuine pricing or product description error has been identified.
• Payment has not been successfully received or has been flagged as potentially fraudulent.
• The delivery address provided is outside our serviceable delivery zone and no alternative arrangement is possible.
• We are unable to verify the order or the customer's contact details.

In all cases where we cancel an order, a full refund of any payment received will be issued promptly and you will be notified by email and/or phone.

WA White Goods accepts a range of payment methods to make purchasing as convenient as possible. All payments are required in Australian Dollars (AUD) and must be completed in full before an order is dispatched or made available for collection.

Accepted Payment Methods

Payment at Checkout

Payment is collected at the time of order placement for all online transactions. For direct bank transfer payments, your order will be reserved for 48 hours from the time of placement. If cleared funds are not received within this window, your order may be released. We will contact you before cancelling any bank transfer order.

Afterpay

We accept Afterpay, allowing eligible customers to pay for their purchase in four equal fortnightly instalments at no extra cost. Afterpay is subject to approval and Afterpay's own terms and conditions. You must be 18 years or older to use Afterpay. For full details, please visit www.afterpay.com.

Failed or Declined Payments

If your payment is declined or fails to process, your order will not be confirmed. We will not charge your card for an order that could not be completed. If you believe there has been an error with your payment, please contact your bank or payment provider, or reach out to us at [email protected] for assistance.

Fraud Prevention

To protect our customers and our business against fraudulent transactions, we may occasionally request additional verification information before processing an order. If we are unable to verify a transaction, we reserve the right to cancel the order and issue a full refund. We will never ask you to share full payment card numbers, passwords, or PINs via email or phone.

WA White Goods offers delivery and in-store pickup options. Delivery is primarily available across the Perth metropolitan area and selected regional areas of Western Australia. Specific delivery zones, timeframes, fees, and conditions are set out fully in our Shipping Policy.

Delivery Options Summary

Delivery Responsibilities

• It is your responsibility to provide an accurate and complete delivery address at the time of ordering. We are not responsible for failed deliveries or additional costs resulting from an incorrect or incomplete address.
• You or an authorised adult representative must be present to accept delivery. If a delivery cannot be completed, our delivery team will contact you to arrange a suitable alternative time.
• Delivery of large appliances to upper floor levels, narrow access areas, or locations requiring special equipment may incur additional charges. Please advise us of any access limitations prior to scheduling delivery.
• Risk of loss or damage to goods passes to you upon delivery and acceptance of the item at your premises.

Delivery Timeframes

Estimated delivery timeframes are provided in good faith and are based on our standard scheduling. However, delivery dates are estimates only and are not guaranteed. We are not liable for delays caused by factors outside our reasonable control, including traffic, vehicle breakdowns, or adverse weather conditions. If your delivery is significantly delayed, we will contact you promptly to advise you and arrange a new delivery date.

Damaged Goods in Transit

In the unlikely event that your appliance is damaged in transit, please follow these steps:

1. Note any visible damage to the outer packaging or item at the time of delivery in the presence of the delivery person.
2. Do not sign the delivery receipt as received in good condition if the item appears damaged. Note the damage on the delivery docket.
3. Contact us within 24 hours of delivery by emailing [email protected] or calling +61 424 260 450, including photographs of the damage where possible.
4. We will arrange a suitable remedy in accordance with our Refund Policy and the Australian Consumer Law.

Your satisfaction is important to us. WA White Goods has a fair and transparent refund and returns process that complies fully with the Australian Consumer Law. Comprehensive details are available on our dedicated Refund Policy page. The following is a summary of the key points.

When You Are Entitled to a Refund or Return

• The product has a major fault or fails to function as described and cannot be repaired or replaced within a reasonable time.
• The product does not match the description provided on our website in a material or significant way.
• The product is unsafe or poses a risk to health and safety.
• The product was damaged in transit and the damage was reported within 24 hours of delivery.

Change of Mind Returns

As our products are second-hand appliances priced at budget-friendly rates, we do not accept returns for change of mind. We encourage all customers to review product descriptions, condition ratings, photographs, and dimensions carefully before purchasing. If you have any questions about an item prior to purchase, please contact us and we will be happy to provide additional information.

How to Request a Refund or Return

1. Contact us within the timeframe specified in our Refund Policy by emailing [email protected] or calling +61 424 260 450.
2. Describe the issue clearly and, where possible, provide photographs or a short video demonstrating the problem.
3. Our team will assess your request within 2 business days and advise you of the outcome and next steps.
4. If your return is approved, we will arrange collection of the item or provide instructions for returning it.
5. Once the item is inspected and the issue confirmed, your refund will be processed to your original payment method within a reasonable timeframe as required by law.

All products sold by WA White Goods are covered by a warranty as detailed on our Warranty Policy page. The warranty we offer is in addition to, and does not limit, your statutory rights under the Australian Consumer Law.

What Our Warranty Covers

Our warranty covers defects in the mechanical and electrical functioning of the appliance that arise under normal domestic use conditions and were not apparent at the time of purchase. Where a fault develops within the warranty period, we will at our option repair the appliance, replace it with an equivalent item, or issue a refund.

What Our Warranty Does Not Cover

• Damage caused by misuse, accident, neglect, incorrect installation, or use contrary to the manufacturer's instructions.
• Normal wear and tear, including cosmetic deterioration over the course of use.
• Damage caused by power surges, flooding, or other external events beyond our control.
• Faults resulting from unauthorised repairs or modifications carried out by any party other than WA White Goods or an authorised repairer.
• Consumable parts such as filters, seals, or belts that are subject to regular replacement under normal use.

Making a Warranty Claim

To make a warranty claim, please contact us at [email protected] or call us on +61 424 260 450 during business hours. Please have your order number, a description of the fault, and any supporting photographs or videos ready. Our team will assess your claim and advise on the appropriate remedy promptly.

The Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) provides you with certain automatic consumer guarantees when you purchase goods from WA White Goods. These rights apply regardless of any additional warranty we offer and cannot be excluded, restricted, or modified by us.

Consumer Guarantees That Apply to Our Products

• The product is of acceptable quality — meaning it is safe, durable, free from defects, and fit for all purposes that such appliances are commonly used for, taking into account that the item is a reconditioned or second-hand appliance at its disclosed condition.
• The product is fit for any specific purpose you disclosed to us before purchasing, where we confirmed the product would meet that purpose.
• The product matches the description provided in the product listing on our website.
• The product matches any sample or demonstration model, if one was provided.

Remedies Available to You

Second-Hand Goods and the ACL

The ACL applies to second-hand and reconditioned goods. The standard of "acceptable quality" for a second-hand product takes into account the product's disclosed condition, age, and price. We always disclose the condition of our products honestly and in detail to ensure this assessment is fair and transparent.

Further Information

• Australian Competition and Consumer Commission (ACCC): www.accc.gov.au
• Consumer Protection WA: www.commerce.wa.gov.au/consumer-protection

By using the WA White Goods website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the website. The following activities are strictly prohibited:

• Using the website to engage in any fraudulent, deceptive, or misleading conduct, including submitting false orders or payment details.
• Attempting to gain unauthorised access to any part of the website, our servers, or our database systems.
• Introducing malicious code, viruses, worms, Trojan horses, spyware, or any other harmful or disruptive software or data to the website or its infrastructure.
• Using automated scraping tools, bots, spiders, or similar automated data collection methods to harvest information from our website without our express written consent.
• Placing a purchase order without a genuine intention to complete the transaction.
• Reproducing, copying, or distributing any content from our website — including product descriptions, photographs, pricing information, or page content — without our prior written permission.
• Impersonating another person, entity, or organisation when using our website or communicating with us.
• Using our website or contact channels to send unsolicited commercial communications (spam) in violation of the Spam Act 2003 (Cth). Please also review our Anti-Spam Policy for further details.
• Using our website in any way that breaches any applicable local, state, national, or international law or regulation.

All content on the WA White Goods website — including the business name and logo, all product descriptions, product photographs, website design and layout, written content, page structure, and branding materials — is owned by or licensed to Budget Whitegoods Pty Ltd and is protected under Australian and international intellectual property law, including copyright and trade mark law.

What You May Do

• View and browse the website content for personal, non-commercial purposes.
• Share links to our website or product pages via social media or other platforms, provided the content is attributed to WA White Goods and not used in a misleading way.
• Print or download single copies of pages from our website for your personal reference in connection with a purchase.

What You May Not Do

• Copy, reproduce, republish, upload, or distribute any website content — including product photos and descriptions — for commercial purposes without our prior written consent.
• Use our business name, logo, or trade marks in any manner that suggests an affiliation with or endorsement by WA White Goods without our express written permission.
• Modify, alter, or create derivative works based on our website content or materials.
• Use any of our content in a manner that infringes any intellectual property rights or is defamatory, offensive, or misleading.

Any breach of these intellectual property provisions may result in legal action. If you believe any content on our website infringes your intellectual property rights, please contact us at [email protected] and we will investigate the matter in good faith.

WA White Goods takes the privacy and security of your personal information seriously. The collection, use, storage, and disclosure of your personal information is governed by our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Personal Information We Collect

• Your name, email address, phone number, and delivery address when you place an order.
• Payment information (processed securely through our payment gateway — we do not store full card details).
• Your IP address, browser type, and browsing behaviour on our website through cookies and analytics tools.
• Any communications you send us via email, phone, live chat, or contact forms.

How We Use Your Information

• To process and fulfil your order, including arranging delivery and issuing your tax invoice.
• To communicate with you about your order status, delivery arrangements, and any after-sales support.
• To improve our website, product listings, and customer service based on browsing and purchase data.
• To send you service-related notifications. Marketing emails are only sent with your consent and you may unsubscribe at any time.
• To comply with our legal obligations under Australian law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is handled with integrity and retained only for as long as necessary. For full details, please read our Privacy Policy.

To the maximum extent permitted by the Australian Consumer Law and other applicable laws, WA White Goods and Budget Whitegoods Pty Ltd limit liability as follows. Nothing in this section limits or excludes any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

Limitation on Consequential Loss

Where our liability cannot be fully excluded under the ACL, our liability for any consequential, indirect, incidental, or special loss or damage arising from a product defect or breach of these terms is limited to the extent permitted by law. For consumer goods, we limit our liability to one or more of the following remedies at our election:

• Replacing the product or supplying an equivalent product.
• Repairing the product.
• Refunding the amount paid for the product.

Website Accuracy and Availability

We endeavour to keep our website accurate, up to date, and available at all times. However, we do not warrant that the website will be free from errors or interruptions at all times, that product descriptions and pricing will always be completely accurate in real time, or that the website or its servers are entirely free from viruses or other harmful components. We recommend using appropriate security software when browsing.

We are committed to resolving any concerns or disputes quickly and fairly. Our full dispute resolution process is outlined on our Complaints & Dispute Resolution page. The following is a summary of how we handle issues.

Step 1 — Contact Us Directly

In the first instance, please contact our customer service team directly. Most concerns can be resolved quickly and informally through open communication. You can reach us by email at [email protected], by phone at +61 424 260 450 (Monday to Sunday, 09:00 AM – 06:00 PM AWST), through live chat on our website during business hours, or via our Contact Us page.

Step 2 — Formal Written Complaint

If your concern is not resolved through initial contact, you may submit a formal written complaint to [email protected] with the subject line "Formal Complaint". Please include your order number, a detailed description of the issue, and your preferred resolution. We will acknowledge your formal complaint within 2 business days and aim to provide a resolution within 10 business days.

Step 3 — External Dispute Resolution

If we are unable to reach a mutually satisfactory resolution, you have the right to seek assistance from the following external bodies:

• Consumer Protection WA — The Western Australian state consumer protection authority: www.commerce.wa.gov.au/consumer-protection
• Australian Competition and Consumer Commission (ACCC): www.accc.gov.au
• WA State Administrative Tribunal (SAT): For certain disputes involving consumer claims, SAT provides a low-cost formal dispute resolution pathway.

Our website may contain links to third-party websites — such as manufacturer information pages, payment gateway portals, or informational resources — that are provided for your convenience and reference only.

• WA White Goods does not control the content, accuracy, or privacy practices of any third-party websites.
• The inclusion of a link to any third-party site does not constitute an endorsement, recommendation, or approval by WA White Goods of that site or its content.
• We are not responsible for any loss, damage, or harm that may result from your use of any third-party website linked from our site.
• When you navigate to a third-party website, you do so at your own risk and are subject to the terms and privacy policies of that site.

If you believe any link on our website is broken, inappropriate, or links to harmful content, please notify us at [email protected].

WA White Goods reserves the right to update, amend, or replace these Terms of Service at any time to reflect changes to our business practices, products and services, applicable laws, or regulatory requirements. We may make such changes without prior notice; however, we will always update the "Last Updated" date at the top of this page when changes are made.

How to Stay Informed

• The most current version of these Terms of Service will always be published at wawhitegoods.com.au/terms-and-conditions/.
• The date displayed at the top of this page will indicate when the terms were most recently revised.
• We encourage you to review these Terms of Service periodically, particularly before placing a new order.

These Terms of Service are governed by and construed in accordance with the laws of Western Australia, Australia, and the applicable federal laws of Australia, including the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law.

In the event of any dispute arising under or in connection with these Terms of Service, both parties agree to first attempt to resolve the dispute through good-faith negotiation. If a resolution cannot be reached informally, any formal legal proceedings shall be initiated exclusively in the courts of Western Australia, Australia, unless you elect to pursue an external dispute resolution pathway as outlined in Section 15.

Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable under applicable law, that provision will be deemed severed from these terms and will not affect the validity and enforceability of the remaining provisions.

Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, Warranty Policy, Payment Policy, and all other policies published on our website, constitute the entire agreement between you and Budget Whitegoods Pty Ltd with respect to your use of our website and the purchase of our products.

WA White Goods is deeply committed to environmental sustainability. By specialising in reconditioned and second-hand appliances, we actively contribute to reducing the volume of electronic and household waste sent to landfill in Western Australia. Every appliance we refurbish and sell represents one less item adding to Australia's growing e-waste problem.

What This Means for Our Customers

• When you purchase from WA White Goods, you are making an environmentally conscious choice that supports the circular economy.
• Our reconditioning process extends the functional life of appliances that would otherwise be discarded, reducing demand for new manufacturing and its associated environmental impact.
• We responsibly recycle any appliances or parts that cannot be reconditioned to a safe, functional standard, in accordance with our Environmental & Recycling Policy.

If you have any questions, concerns, or require clarification about any aspect of these Terms of Service — or any other policy on our website — please do not hesitate to get in touch. Our team is available Monday to Sunday during business hours and is committed to providing helpful and timely responses.

Our Supporting Policy Pages

These Terms of Service work together with all of our supporting policy pages. We encourage you to read each one as it relates to your purchase: