We provide a generous 90-day return window for all products purchased from our online store. The return window begins precisely on the day the tracking information marks the item as "delivered" to your shipping address, or on the day you collect the item from our Welshpool facility.

To take advantage of this return window, your formal return request must be submitted to our team at [email protected] within 90 calendar days of that delivery date. We will not accept change-of-mind return requests submitted past this 90-day threshold. This 90-day period aligns with our standard 90-day mechanical and functional warranty, ensuring you have ample time to test and inspect your white goods.

We accept exchanges on all eligible items within 90 days of delivery. If you decide that you need a different size, brand, or model (for example, swapping a top-load washing machine for a front-load model), we can arrange an exchange for you.

To request an exchange, please follow this process:

• Email us at [email protected] within 90 days of delivery specifying your original order number and the item you would like to receive instead.
• We will verify if the item is eligible for exchange (it must meet the Return Eligibility Requirements in Section 04).
• Once approved, we will provide you with a pre-paid printable shipping label to return the original item to us free of charge.
• Upon receiving and inspecting your returned item at our Welshpool facility, we will process your exchange. If there is a price difference, we will either invoice you for the outstanding balance or refund you the difference via your original payment method. We then ship your new item out to you.

Unlike many online appliance retailers, WA White Goods believes in fair and transparent transactions. We do not charge any restocking fees ($0.00 AUD) for any returns or exchanges.

The total price you paid for your product at checkout is the exact amount that will be refunded to you or credited towards an exchange, provided that the return meets our eligibility requirements. There are no administration, sorting, handling, or processing deductions of any kind applied to your refund.

To qualify for a refund or exchange under our 90-day change-of-mind policy, the returned item must meet strict eligibility guidelines to ensure it can be resold. Please read these requirements carefully:

To make your experience completely stress-free, return shipping is 100% free for all approved returns and exchanges within our 90-day window. We cover the entire cost of return postage or courier collection.

We will generate a downloadable, pre-paid, and printable shipping label for your return. You will never have to pay for shipping out of pocket, and no return transit costs will ever be deducted from your final refund amount. This free return shipping policy applies equally to change-of-mind returns, exchanges, and faulty product claims.

We have designed our return process to be direct and easy to follow. Below is our step-by-step process to initiate and complete a return:

All returns must be processed strictly by mail or courier using the authorized pre-paid shipping labels provided by our team. This ensures every return has a dedicated tracking number, transit insurance, and is safely routed to our Welshpool warehouse.

For small-to-medium appliances (such as microwave ovens, benchtop cookers, or small parts), you can drop the labeled parcel off at any Australia Post outlet across the country. For large, heavy white goods (such as washing machines, dryers, refrigerators, and dishwashers), we will coordinate with our specialized freight couriers to arrange a pre-paid pickup directly from your home. We do not accept unauthorized in-person physical drop-offs at our warehouse without a pre-approved and scheduled return booking.

Once we have inspected your returned item and confirmed its eligibility, we will immediately process and issue your refund. Your refund will be returned strictly to the original payment method used during checkout. Under Australian financial regulations, we cannot issue a refund to a different bank account, credit card, or recipient.

Please note that while we trigger the refund on our end immediately, your bank or card issuer may take additional clearing time to display the funds in your account. The complete end-to-end processing time for funds to appear on your statement is typically 3 to 5 business days from the date of our Refund Confirmation Email.

When preparing to return an item, you hold specific responsibilities to ensure the transit and processing run smoothly:

• Secure and Robust Packaging: You are responsible for ensuring the item is packed securely inside its original box with adequate cushioning. If an item is damaged during return transit due to poor or negligent packing, your return eligibility may be compromised.
• Obtain a Drop-Off Receipt: You must request and retain a physical or digital drop-off receipt from Australia Post or the courier when dispatching the item. This receipt acts as your proof of shipping in the event that the package is lost in transit.
• Honest Disclosures: You must provide an accurate and truthful description of the item’s condition when submitting your return request. Misrepresenting the state of a product constitutes a violation of our fair-use policy.

At WA White Goods, we hold ourselves to the highest standards of accountability. Our commitments to you include:

• Rapid Assessment: We will review and respond to every formal return or exchange request within 24 to 48 business hours of receipt.
• Providing Pre-Paid Logistics: We will provide fully pre-paid downloadable return labels for all approved returns, ensuring you do not incur any out-of-pocket shipping costs.
• Prompt Inspections: Once the returned appliance arrives at our Welshpool facility, we will complete our quality inspection within 48 business hours of receipt.
• Strict 3-5 Day Refund Window: We will process and release your refund to your original payment method within 3 to 5 business days of a successful return inspection.

All pre-paid, tracked return shipments must be sent to our centralized physical reconditioning and quality-assurance facility at the following address:

If your order arrives damaged in transit, possesses a mechanical or electrical defect, is incorrect, or is missing essential parts, we will resolve the issue immediately at no cost to you under the Australian Consumer Law.

Immediate Resolutions

Please inspect your appliance thoroughly upon delivery. If you identify any issues, contact us at [email protected] or call +61 424 260 450 within 48 hours of delivery. Please provide photographic evidence of any transit damage or incorrect parts.

For any confirmed defective, damaged, or incorrect items, we will arrange for a swift exchange, complete professional repair, or a full refund. We will generate a pre-paid return shipping label to mail the item back, and we will assume full financial responsibility for all transit costs.

In the rare event that your outbound order is lost during transit from our facility to your home, we maintain a comprehensive lost parcel policy. An outbound shipment is officially considered "lost" if the carrier's tracking system shows no movement or updates for 10 consecutive business days, or if the carrier officially declares the parcel as lost.

Once an order is declared lost, we will immediately offer you a 100% full refund (including any delivery fees paid at checkout) or arrange to ship an identical or equivalent replacement appliance to you immediately, at no extra cost.

If you need to cancel your order, please notify us as soon as possible. Our order cancellation guidelines are structured as follows:

• Cancellations Before Dispatch: If you cancel your order before it has departed our Welshpool warehouse, we will issue a 100% full refund (including product price and delivery fees) within 3 to 5 business days. No cancellation fees apply.
• Cancellations After Dispatch: Once an item has departed our warehouse and is in transit with our couriers, it cannot be cancelled in our system. You must receive the delivery and initiate a standard return under our 90-day window.

For full details, please refer to our dedicated Order Cancellation Policy.

Because we provide pre-paid, tracked shipping labels for all approved returns, we assume full responsibility for the parcel once it is scanned into the carrier's tracking network.

If a return parcel goes missing or is damaged during its transit back to our Welshpool facility, your refund will not be impacted. As long as you can provide a valid drop-off receipt showing that the parcel was scanned by Australia Post or our couriers, we will process and issue your 100% full refund within our standard 3-5 business day timeframe.

If you have received our Refund Confirmation Email but cannot see the funds in your account after 5 full business days, please follow this step-by-step checklist:

1. Double-check your account: Carefully review your bank statement, credit card ledger, or Afterpay account again to ensure the credit has not been posted.
2. Contact your card issuer: Get in touch with your credit card company or bank. Bank processing protocols can cause delays before a refund is officially posted to your ledger.
3. Contact our team: If you have completed these checks and still have not received your refund, please email us at [email protected]. We will investigate the transaction immediately and provide you with the unique bank reference number (ARN/RRN) to help your bank track the funds.

To maintain warehouse safety, inventory tracking, and swift processing, we do not accept items returned to our facility without prior written approval. Any packages mailed to our Welshpool warehouse without an authorized pre-paid return label will be marked as "Return to Sender" or held in quarantine.

If you have sent an item back without approval, please contact us immediately at [email protected] so we can identify the package and guide you through the correct returns process.

Our free return shipping, 90-day return window, and $0 restocking fee policies are designed to offer a fair and stress-free shopping experience. To protect our business and keep prices low, we monitor accounts for signs of systematic policy abuse.

We reserve the right to refuse a change-of-mind return or exchange request, or to deactivate a customer account, if we identify patterns of excessive returns (such as purchasing and returning multiple major appliances consecutively) or other forms of bad-faith transaction patterns.

We enforce a zero-tolerance policy against fraudulent activities. All returned items are cross-referenced with our comprehensive internal records, unique component serial numbers, and pre-shipping photography archives before any refund is authorized.

If an item returned to our warehouse is found to have had its original internal parts swapped, contains a different serial number than the unit shipped, has been intentionally damaged, or is a completely different old appliance, we will immediately reject the return. We will deny the refund request, report the incident to consumer protection agencies, and coordinate with Western Australian authorities if necessary.

This Return & Refund Policy is issued by Budget Whitegoods Pty Ltd (trading as WA White Goods). We reserve the right to modify, update, or amend this policy at any time to maintain compliance with Australian Consumer Law and payment gateway standards.

Any updates to this policy will be published immediately on this page and will apply to all orders placed on or after the date of publication. If you have any questions or require further clarification regarding our policies, please contact our team directly.

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