WA White Goods is a Perth-based reconditioned and second-hand appliance retailer. We operate from our workshop and showroom in Welshpool, Western Australia, and we deliver appliances directly to homes and businesses across the Perth metropolitan area using our own delivery team and trusted local couriers.

Because we deal in large household appliances — washing machines, refrigerators, dryers, dishwashers, ovens, and air conditioners — our delivery process is very different from parcel post. We do not use Australia Post or standard courier networks. Every delivery is handled carefully by people who understand how to move and protect large, heavy appliances.

This policy explains every aspect of our delivery process in plain language: what it costs, how long it takes, what happens if something goes wrong, and what your rights are under Australian Consumer Law. If something is unclear, please call us before you order — we are happy to help.

We deliver exclusively within the Perth metropolitan area in Western Australia. This covers the vast majority of Perth suburbs, from Two Rocks in the north to Rockingham in the south, and across to the Perth Hills in the east.

If you are unsure whether your suburb is within our delivery zone, the fastest way to find out is to call us on +61 424 260 450 or send us an email at [email protected] — we will check your postcode immediately and confirm.

All prices displayed on our website wawhitegoods.com.au are in Australian Dollars (AUD) and are inclusive of 10% Goods and Services Tax (GST). The price you see on any product listing is the total price you pay for that product — there are no surprise fees added at checkout, other than any applicable delivery charge (see Section 4).

We do not display prices exclusive of GST on our consumer-facing listings. This is consistent with Australian Consumer Law requirements and the Australian Competition and Consumer Commission (ACCC) pricing display rules for consumer transactions, which require that prices shown to consumers include all taxes and duties applicable to the sale.

What GST Means for You

GST (Goods and Services Tax) is a 10% tax applied to most goods and services sold in Australia. It is added to the base price and collected by us at the point of sale, then remitted to the Australian Taxation Office (ATO). As a consumer, you simply pay the price shown — you do not need to calculate or add anything yourself.

We keep our delivery pricing straightforward and transparent. Delivery fees are calculated based on your suburb's distance from our Welshpool base and the size of the appliance being delivered. The exact delivery fee for your order is displayed clearly at checkout before you confirm your purchase — you will never be surprised by a delivery charge that was not shown to you upfront.

How Delivery Fees Work

What Is Included in the Delivery Fee

• Delivery of the appliance to your front door or nominated accessible delivery point.
• Two-person delivery team for heavy appliances (washing machines, refrigerators, etc.).
• Basic placement of the appliance at your chosen ground-floor location.
• Removal of any transit packaging used to protect the appliance during delivery.

What Is Not Included (and May Attract an Additional Fee)

• Delivery to upper floors or locations that require stair carry — please advise us of stairs or access restrictions when ordering so we can quote appropriately.
• Connection or installation of appliances to plumbing, gas, or electrical fittings — we are a delivery service, not a plumber or electrician.
• Removal or disposal of your old appliance — while we may offer this as a separate service, it is not included in the standard delivery fee. Please enquire when ordering.

Every appliance sold by WA White Goods is dispatched directly from our workshop and storage facility at Unit 4/125-129 Welshpool Road, Welshpool WA 6106. Welshpool is located approximately 8 kilometres southeast of the Perth CBD, which positions us well for efficient delivery across the entire Perth metropolitan area.

We do not use third-party fulfilment warehouses or interstate dispatch centres. Every item you order is physically held at our Welshpool premises, has been personally reconditioned and tested by our team, and is dispatched by us or our trusted local delivery partners. When you order from WA White Goods, you are dealing directly with the people who handle your appliance — there are no middlemen.

Our daily order cut-off time is 5:00 PM Australian Western Standard Time (AWST / GMT+08:00). This is the time by which your order must be placed and payment must be successfully processed for us to count your order as received on that calendar day.

How the Cut-Off Time Works in Practice

Western Australian Standard Time

Western Australia does not observe Daylight Saving Time. AWST is permanently UTC+8:00 / GMT+08:00 throughout the year. There is no adjustment needed for DST when calculating order cut-off times.

Our order processing time is 0–1 business days. This means that after your order is placed and payment is confirmed, we will prepare your appliance for delivery within the same day or the following business day — whichever comes first based on when your order was received relative to our cut-off time.

"Processing" is the time between us receiving your confirmed order and us handing the appliance to the delivery team for dispatch to your address. During this time we: confirm your order details, verify the appliance is ready and in the condition listed, perform a final pre-delivery check, prepare any required documentation, and schedule your delivery slot.

What Counts as a Business Day?

Because we operate Monday to Sunday, every day of the week is a business day for WA White Goods — with the exception of Western Australian public holidays and any periods where we have given prior notice of closure. This means orders placed on Saturdays and Sundays are processed and delivered on Saturdays, Sundays, and Mondays just like any other day of the week.

When Processing May Take Longer

• Payment verification delays — for example, if a bank places a hold on a large transaction or if a payment fails and needs to be resubmitted.
• Address verification — if the delivery address provided at checkout appears incomplete or cannot be verified, we will contact you before dispatching.
• Western Australian public holidays — see Section 26 for details on public holiday impacts.
• Exceptionally high order volumes during peak periods such as end-of-year sales events.

Once your order has been processed and the appliance is ready for dispatch, delivery to your Perth address takes 1–2 business days. Combined with our 0–1 business day processing time, the total time from order placement to delivery at your door is typically 1–3 business days.

Example Delivery Timeline

We use our own delivery team and a small number of trusted local Perth delivery contractors to handle all appliance deliveries. We do not use national freight networks or postal services for our deliveries — appliances require specialised handling that standard courier networks are not equipped to provide.

Who Handles Your Delivery

• WA White Goods Own Team: For the majority of deliveries, our own staff handle the delivery directly. They know our appliances, how they should be handled, and what to look for on arrival. This is our preferred delivery method.
• Trusted Local Contractors: For overflow deliveries or specific delivery zones, we use a small number of locally based delivery contractors who we have personally vetted and worked with. They operate under the same standards and expectations as our own team.

Delivery Conditions

• Someone Must Be Home: Appliances cannot be left unattended without a signature or authorisation. Someone over 18 years of age must be present to receive the delivery. If no one is home, the delivery will be rescheduled — see Section 15.
• Safe and Accessible Delivery Point: The delivery team must be able to safely access your property and the delivery location. Please ensure pathways are clear, gates are unlocked, and there are no obstacles that would prevent safe access.
• Ground Floor Placement Standard: Our standard delivery includes placement at a ground-floor, accessible location. If delivery requires navigating narrow corridors, multiple stairs, or tight spaces, please let us know when ordering so we can assess feasibility and quote accordingly.
• Delivery Windows: We provide a morning (9AM–12PM) or afternoon (12PM–5PM) delivery window. We will contact you by phone prior to delivery with a more specific estimated arrival time.

Because we deliver locally using our own team rather than a national courier network, our tracking process is more personal and direct than an online tracking portal with automatic updates. Here is exactly how we keep you informed at every stage of your delivery.

Because we sell reconditioned appliances rather than brand-new goods in manufacturer packaging, our approach to packaging is practical and purpose-built for safe transit rather than decorative. Our goal is simple: to get your appliance to you in exactly the condition it was in when it left our Welshpool premises.

How We Package Our Appliances

• Protective Wrapping: All appliances are wrapped in moving blankets, padded covers, or foam protectors before being loaded onto the delivery vehicle. These protect against scratches, dents, and impact damage during transport.
• Securing During Transit: Appliances are secured within the delivery vehicle using straps and padding to prevent movement and vibration damage during the journey to your home.
• Drum Transport Bolts: Washing machines are transported with drum transport bolts or padding in place to protect the drum bearing during transit. These are removed by our delivery team on arrival — please do not attempt to use the washing machine before they are removed.
• Refrigerator Upright Transport: Refrigerators and freezers are transported upright wherever possible. If a refrigerator has been transported on its side due to access requirements, we will advise you of the required settling time (typically 2–4 hours) before you switch it on.

What Happens if Packaging Is Not Enough

If your appliance arrives with damage that occurred during delivery transit — damage that was not present at our Welshpool premises and was not part of the item's disclosed condition rating — this is a delivery issue and we will resolve it promptly. Please see Section 16 (Damaged Items Upon Arrival) for the full process.

Please double-check your delivery address before confirming your order. We deliver to the address you provide at checkout — our delivery team cannot verify whether the address is correct for you as a customer. An incorrect address can result in a failed delivery, additional fees, and delays.

What We Do to Verify Your Address

• When scheduling your delivery (see Section 10), we will read back your delivery address to confirm it is correct before we dispatch.
• If your address appears incomplete, ambiguous, or doesn't match a known Perth suburb/postcode, we will contact you to clarify before processing your order.
• We may use Google Maps or similar mapping tools to verify the accessibility and location of your delivery address before dispatch.

Addresses We Cannot Deliver To

• PO Boxes — large appliances cannot be delivered to a postal box.
• Parcel lockers or automated collection points.
• Locations without a street address accessible by road vehicle.
• Gated properties where access codes or entry arrangements have not been communicated to us in advance.

We understand that circumstances change. Here is our straightforward approach to order cancellations, in plain language and in accordance with Australian Consumer Law.

Cancelling Before Dispatch

If you contact us to cancel your order before your appliance has been dispatched from our Welshpool premises, we will cancel your order in full and provide a complete refund to your original payment method. No cancellation fees, no restocking charges, no questions asked — provided the appliance has not yet left our facility.

Please contact us as soon as possible if you need to cancel: call +61 424 260 450 or email [email protected] with your order number. The faster you contact us, the easier it is for us to stop a dispatch before it happens.

Cancelling After Dispatch

If your appliance has already been dispatched and is in transit to your address, cancellation becomes a return rather than a pre-dispatch cancellation. In this situation:

• You may refuse the delivery at the door, in which case the appliance will be returned to us and we will process a refund of the product price. A delivery and return logistics fee may be deducted from your refund to cover the cost of the attempted delivery and return trip.
• If you have already accepted the delivery and then wish to return the item, this is governed by our Refund Policy.

If you need to change the delivery address after placing your order, please contact us as soon as possible — ideally before we have confirmed your delivery schedule. Address changes are usually straightforward to accommodate if we have not yet dispatched your appliance.

How to Request an Address Change

• Call us on +61 424 260 450 (Mon–Sun, 9AM–6PM AWST) — this is the fastest way to catch us before dispatch.
• Email [email protected] with your order number and the correct new address.

Important Conditions for Address Changes

• The new address must still be within the Perth metropolitan delivery zone. We cannot redirect a delivery to a regional or interstate address.
• If the new address is in a different delivery zone that attracts a higher delivery fee than originally paid, we may need to charge a top-up fee before completing the address change.
• Address changes cannot be made once the appliance has left our Welshpool premises for delivery. If you contact us after dispatch, we will attempt to contact the delivery team, but we cannot guarantee a redirect at that stage.
• For security reasons, we verify address change requests against the name and contact details associated with the original order before making any changes.

A failed delivery occurs when our delivery team arrives at your property at the agreed time but cannot complete the delivery — most commonly because no one is home to receive it. Because appliances are large items that cannot be safely left unattended, a failed delivery means the appliance must be returned to our Welshpool premises and redelivery scheduled.

What Happens After a Failed Delivery Attempt

We take great care to protect every appliance during transit. However, if your appliance arrives with damage that was not disclosed in the product listing and did not exist at the time of dispatch from our Welshpool premises, we want to know immediately and will resolve it without delay.

What to Do If Your Delivery Arrives Damaged

1. 1 Do not sign the delivery receipt as "received in good condition" if you can see visible damage. Note the damage on the delivery receipt in the presence of the delivery team before they leave.
2. 2 Take clear photos of the damage before moving or unpacking the appliance further. Photographs are the most important evidence for a transit damage claim — the more photos the better.
3. 3 Contact us within 48 hours of delivery by calling +61 424 260 450 or emailing [email protected] with your order number and photos of the damage.
4. 4 We will assess your report and — where transit damage is confirmed — arrange either a replacement appliance or a full refund (your choice). We will also arrange collection of the damaged item at our cost.

Because most of our customers order a single appliance at a time and our deliveries are handled by people rather than automated systems, missing or incorrect item deliveries are rare. However, if this happens to you, we will fix it promptly and at no additional cost to you.

Wrong Appliance Delivered

If the appliance delivered to you is not the one you ordered — for example, the wrong model, wrong size, or wrong type — contact us immediately. Do not use the incorrect item. We will arrange collection of the wrong item and delivery of the correct one as soon as practicable, at no additional cost to you. If the correct item is not available, we will offer you a full refund.

Missing Accessories or Components

Some appliances come with accessories that should be included — such as dishwasher baskets, refrigerator shelves, or washing machine hoses. If something that was listed as included in the product description is missing from your delivery, contact us within 48 hours and we will either send the missing item or provide an appropriate remedy.

A "lost" delivery in the traditional sense is very unlikely with our local Perth delivery model — your appliance travels directly from our Welshpool premises to your door, and we maintain direct communication with the delivery team throughout. However, deliveries can sometimes be delayed due to circumstances outside our control.

What Counts as a Delay?

If your delivery has not arrived within the delivery window we confirmed with you, that is a delay and we want to hear about it immediately. A delay does not mean your appliance is lost — it most commonly means a route or schedule issue on delivery day that we are not yet aware of.

What To Do If Your Delivery Is Late

• Call us directly on +61 424 260 450 — we can contact the delivery team in real time and find out exactly where your delivery is.
• If we cannot confirm the whereabouts of your delivery within a reasonable timeframe, we will escalate internally and keep you updated every step of the way.
• If a delivery is confirmed as genuinely lost or cannot be rescheduled within a timeframe you are satisfied with, you are entitled to a full refund of your order including any delivery fee paid.

Every WA White Goods delivery requires a signature or in-person confirmation from someone at the delivery address. We do not leave appliances unattended on driveways, in building lobbies, or in any location without confirmed receipt by a person. This policy protects both you and us.

Delivery Confirmation Process

• A person aged 18 or over must be present to receive and sign for the delivery.
• If you have pre-authorised a safe-drop location (such as a covered porch or secured yard), you must communicate this to us in writing before delivery day and accept responsibility for the item once left at the agreed location.
• A delivery receipt or confirmation is provided to you and retained by us as proof that delivery was completed.

Theft After Confirmed Delivery

Because we require in-person confirmation for every standard delivery, the risk of theft from a delivered appliance is minimal. However, if a safe-drop was pre-authorised by you and the item is subsequently stolen from the agreed location before you can bring it inside, we are not liable for that theft — responsibility for the item passes to you at the point of confirmed delivery or safe-drop as agreed.

If you believe a delivered item has been stolen, please report the matter to Western Australia Police (police.wa.gov.au) and contact your home and contents insurer. Contact us with a copy of the police report reference and we will provide any supporting documentation we can to assist your claim.

WA White Goods is registered for Goods and Services Tax (GST) in Australia. Our GST registration number is 86 642 874 995. This section explains how GST applies to your purchase in simple terms.

What is GST?

GST (Goods and Services Tax) is a broad-based 10% tax applied to most goods and services sold in Australia. It is governed by the A New Tax System (Goods and Services Tax) Act 1999 (Cth). As a GST-registered business, we are required to collect GST on our taxable sales and remit it to the Australian Taxation Office.

How GST Applies to Your Purchase

There Are No Import Duties or Hidden Taxes

Because WA White Goods is a local Australian business selling to Australian customers within Perth, Western Australia, there are no import duties, customs fees, or international taxes applicable to any of our sales. Every sale is a domestic Australian transaction, fully subject to Australian GST at 10%, and nothing else.

The only taxes applicable to your purchase are the 10% GST already included in the price you see. There are no surprise charges, no hidden levies, and no additional fees related to taxation at checkout or upon delivery.

Tax Invoices

Under Australian taxation law, a business that is registered for GST must issue a tax invoice for any taxable supply where the amount is $82.50 or more (including GST). Because all of our appliances exceed this threshold, a valid GST tax invoice is provided with every order. Your tax invoice will show:

• Our business name (Budget Whitegoods Pty Ltd trading as WA White Goods) and ABN (642 874 995)
• The date of the transaction
• A description of the item(s) supplied
• The total price including GST
• The GST amount included in the total (which is 1/11 of the total price)

We handle our responsibilities seriously, and we also need your help to make the delivery process work smoothly. The following is a clear and fair list of what we ask from you as a customer.

• Provide an accurate delivery address at checkout. Check your unit number, street number, suburb, and postcode carefully before confirming your order.
• Be available on your agreed delivery day and within the confirmed delivery window. Have your phone on and accessible so our delivery team can reach you for the 30-minute pre-arrival call.
• Ensure safe and clear access to your delivery location. Pathways should be clear of obstacles, gates unlocked, and parking available for our delivery vehicle near your property entrance.
• Advise us of access restrictions in advance — narrow gates, steep driveways, stairs, underground car parks, or any other factor that may affect delivery. Do this when ordering, not on delivery day.
• Inspect your appliance upon delivery and note any visible concerns on the delivery receipt before signing. Do not sign as "received in good condition" if you can see damage that concerns you.
• Contact us within 48 hours of delivery if you notice any damage, missing items, or discrepancies. The sooner you report an issue, the faster and more straightforward the resolution will be.
• Use the appliance as intended in a domestic household setting, following the manufacturer's guidelines where applicable. Misuse, overloading, or commercial use of a domestically rated appliance may affect warranty coverage.

We take our obligations as a Perth-based retailer seriously. Here is a clear statement of what you can always expect from WA White Goods in relation to your delivery.

• Accurate product listings: The appliance listed on our website — including its condition rating, description, and photographs — accurately represents the item we will deliver to you. We will never knowingly send you an item that does not match its listing.
• Transparent pricing: The price you see is the price you pay, including GST. Delivery fees are disclosed at checkout before you confirm your order. We never add hidden charges after payment.
• Timely processing: We process your order within 0–1 business days and aim to deliver within 1–2 business days thereafter. We will always notify you if there is a delay and never leave you without information.
• Safe and careful delivery: Your appliance is handled carefully from our workshop to your door. We use appropriate protective equipment and experienced delivery personnel for every delivery.
• Prompt resolution of delivery issues: If something goes wrong — damage, delay, wrong item, failed delivery — we will address it promptly, fairly, and in accordance with Australian Consumer Law.
• Compliance with Australian Consumer Law: Your rights under the ACL apply to every delivery. We will never attempt to deny or minimise your legal entitlements in relation to a delivery issue.

Every order placed with WA White Goods comes with complete documentation. We believe in full paper-trail transparency for every transaction.

Sustainability is at the core of what WA White Goods does — every appliance we sell is a second-hand product that has been diverted from landfill and given a new life. Our approach to packaging for delivery is consistent with this ethos.

What We Use — and Why

• Reusable Moving Blankets: We use heavy-duty, reusable moving blankets and padded covers to protect appliances during transit. These are recovered by our delivery team after every delivery and reused across many deliveries — unlike single-use cardboard or polystyrene which is thrown away after each use.
• No Single-Use Polystyrene: We avoid polystyrene packaging wherever possible. Polystyrene is difficult to recycle and persists in the environment for decades. Our reusable approach eliminates this waste stream entirely.
• Minimal Consumable Packaging: Where some consumable packaging is necessary (such as stretch wrap for securing doors or cords), we use the minimum quantity required and choose recycled or recyclable materials where available.
• Local Delivery = Reduced Emissions: Because we deliver exclusively within the Perth metropolitan area from a single Welshpool base, our delivery routes are short and efficient compared to interstate or national freight networks. This directly reduces the carbon footprint of every delivery we make.

For a full picture of our environmental approach, visit our Sustainability and Reconditioning Process page.

We take the security of every transaction seriously — both to protect our customers from fraud and to protect our business from fraudulent orders. Here is how we approach transaction security and what we do to keep your purchase safe.

How We Protect Your Transaction

• Secure Payment Processing: All payments are processed through secure, encrypted payment gateways. We do not store your full card details on our systems at any point.
• Order Verification: For large orders or orders where the billing and delivery addresses differ significantly, we may contact you to verify the order before processing. This is a security measure to protect you from unauthorised use of your payment details.
• Identity Verification on Delivery: Our delivery team may ask for confirmation of your name upon delivery to ensure the appliance is handed to the correct person, particularly for high-value items.
• Address Change Verification: Requests to change a delivery address after an order is placed are verified against the original order details before any change is made, to prevent address diversion fraud.

WA White Goods operates seven days a week, which means we can process and deliver orders on Saturdays and Sundays like any other business day. However, Western Australian public holidays may affect our processing and delivery schedule.

Western Australian Public Holidays

WA observes a number of public holidays throughout the year, including New Year's Day, Australia Day, Good Friday, Easter Saturday, Easter Monday, ANZAC Day, Western Australia Day, and Christmas Day. On these dates, our Welshpool premises may operate with reduced hours or be closed entirely.

If a public holiday falls on or immediately after your expected delivery date, your delivery may be delayed by one additional business day. We will always notify you in advance if a public holiday affects your specific delivery.

Peak Periods

• End-of-Year Period (December): The period around Christmas and New Year typically sees increased order volumes. We recommend ordering early in December if you want to ensure delivery before Christmas.
• Post-Christmas / New Year: The period from late December through early January may see slightly longer processing times as we manage the post-holiday backlog. We will always keep you informed of any expected delay.
• Sales Events: During major sales events (e.g. mid-year sales), order volumes may temporarily increase and processing times may extend to the upper end of our 0–1 business day range.

If you prefer to collect your appliance from our Welshpool showroom rather than have it delivered, you are very welcome to do so — and there is no collection fee. In-store collection also means you can inspect the appliance in person before you take it home, which we actively encourage.

How In-Store Collection Works

Nothing in this Shipping Policy limits, excludes, or replaces any right you have under the Australian Consumer Law (ACL) (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Your statutory consumer rights apply in full to every delivery we make.

Key ACL Rights That Apply to Your Delivery

• Goods Must Match Their Description: The appliance delivered to you must match the product listing, including condition rating and any features or accessories stated as included. If it does not, you have a right to a remedy under the ACL.
• Goods Must Be of Acceptable Quality: The appliance must be safe, functional, and of acceptable quality having regard to its disclosed condition and price. A fault that existed at the time of delivery but was not disclosed to you is an ACL issue, not merely a warranty issue.
• Risk and Title in Goods: Under the ACL, risk in goods typically passes to you once you have received the goods — not when they are dispatched. Until the appliance is safely delivered to you and accepted, WA White Goods bears the risk of loss or damage during transit.
• Compensation for Consequential Loss: If a delivery failure or product fault causes you reasonably foreseeable loss beyond the cost of the appliance itself, you may be entitled to compensation under the ACL.

If you have any questions about your delivery, want to track your order, need to change a delivery address, or wish to raise a delivery concern, please contact us through any of the channels below. Our team is available seven days a week during business hours and is always happy to help.

Related Policies

WA White Goods may update this Shipping Policy from time to time to reflect changes in our delivery processes, service areas, pricing, or applicable Australian laws. When we update this policy, we will update the "Last Updated" date at the top of this page.

The version of this policy that was in effect at the time you placed your order is the version that governs your order — changes made after your order was placed do not retroactively affect the terms of your existing order.

We recommend checking this page periodically if you are a regular customer, particularly before placing a large or time-sensitive order. If we make a significant change to our delivery areas, fees, or timeframes, we will post a notice on our website homepage in addition to updating this page.

If you have any questions about any version of this policy — current or previous — please contact us directly and we will clarify any aspect of our shipping terms.